Cryptonator's Help Center
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Personal account
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General
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Working with your account
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I lost my password. How do I reset it?
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I lost my phone! How to disable the Two-Step-Verification?
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What the "Offline" badge means?
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How do I open my first cryptocurrency account?
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How do I add support for other cryptocurrencies to my account?
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How many cryptocurrency addresses can my account have?
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What is the Two-Step Verification?
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What is a One-Time-Password (OTP)?
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Can I import my existing wallet to Cryptonator?
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Can I see total account balance in my native currency?
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I lost my password. How do I reset it?
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Receiving coins
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Is there an incoming transaction minimum?
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I have been sent some coins, but they did't show up yet! Where are they?
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Where can I find my cryptocurrency addresses?
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How do I top up my cryptocurrency accounts?
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How do I receive funds sent to my account?
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How quickly will I receive my money?
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I see pending balance in my account, what is it?
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Are there any fees on deposits or incoiming transactions?
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What are labels?
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Is there an incoming transaction minimum?
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Sending coins
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Are there any fees on payments or outgoing transactions?
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I sent some coins and they haven't arrived yet! Where are they?
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I've sent a payment, but it was sent not from my address, why?
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How do I send coins from my Cryptonator account?
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Is there a transaction minimum?
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What if I sent funds to the wrong address?
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Can I cancel a payment that I've already sent?
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How long do cryptocurrency transactions take to complete?
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Are there any fees on payments or outgoing transactions?
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Exchanging coins
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Merchant account
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General Information
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Payment buttons and widgets
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Notifications
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Payment API and intergation
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