Due to the design of the cryptocurrency protocols, both incoming and outgoing transactions need some time to get confirmed by the network. Confirmation time varies and depends on many factors, but usually lies within 10 to 30 minutes. However, in some cases (during heavy network load), it may take up to several hours or even days.
Please note, that confirmation time does not depend on Cryptonator.
PENDING BITCOIN TRANSACTIONS
Sometime bitcoin network experiences overload with unconfirmed transactions recently and goes over its processing capacity. You can check the amount of unconfirmed transactions here.
Unfortunately, thousands of unconfirmed transactions in the mempool is not something unusual nowadays, while there must be not more than 5K transactions in order for the network to process payments quickly, and so it works very slowly. You just need to wait for your transaction to get confirmed, there's nothing we can do about this, it affects everyone on the market.
CRYPTONATOR HAS ABSOLUTELY NO CONTROL OVER THE CONFIRMATION PROCESS, AND CANNOT EXPEDITE TRANSACTIONS. THIS IS ALWAYS DEPENDENT UPON THE BITCOIN NETWORK OF MINERS, WHICH WE ARE NOT A PART OF.
You can check the status of your transaction here https://blockchain.info/ by searching for your deposit address.