I lost my phone! How to disable the Two-Step-Verification?

You can initiate 2FA reset procedure either on login or in account settings. 2-Step-Verification will not be deactivated ​immediately, but after a certain cool down period, which depends on your total account balance.

  • To 1000 USD equivalent - one week;
  • From 1001 to 5000 USD equivalent - two weeks;
  • From 5001 to 10000 USD equivalent - one month;
  • From 10000 USD equivalent - only by contacting support;

It will not be possible to request 2FA reset if your password has been changed or reset less then a week ago.

You can cancel the 2FA reset sequence at any time during the cool down period (If, for example, you have regained access to your device or to the reset key).