• General

  • ★ Which currencies are supported?
  • What is Cryptonator?
  • How do I sign up?
  • How much does it cost to open an account?
  • Can I have more than one account?
  • Do I need to prove my identity?
  • Is Cryptonator secure?
  • Why does my total account balance appear to change?
  • I found a bug, what do I do?

• Working with your account

  • ★ I lost my password. How do I reset it?
  • ★ I lost my phone! How to disable the Two-Step-Verification?
  • What the "Offline" badge means?
  • How do I open my first cryptocurrency account?
  • How do I add support for other cryptocurrencies to my account?
  • How many cryptocurrency addresses can my account have?
  • What is the Two-Step Verification?
  • What is a One-Time-Password (OTP)?
  • Can I import my existing wallet to Cryptonator?
  • Can I see total account balance in my native currency?

• Receiving coins

  • ★ Is there an incoming transaction minimum?
  • ★ I have been sent some coins, but they did't show up yet! Where are they?
  • Where can I find my cryptocurrency addresses?
  • How do I top up my cryptocurrency accounts?
  • How do I receive funds sent to my account?
  • How quickly will I receive my money?
  • I see pending balance in my account, what is it?
  • Are there any fees on deposits or incoiming transactions?
  • What are labels?

• Sending coins

  • ★ Are there any fees on payments or outgoing transactions?
  • ★ I sent some coins and they haven't arrived yet! Where are they?
  • I've sent a payment, but it was sent not from my address, why?
  • How do I send coins from my Cryptonator account?
  • Is there a transaction minimum?
  • What if I sent funds to the wrong address?
  • Can I cancel a payment that I've already sent?
  • How long do cryptocurrency transactions take to complete?

• Exchanging coins

  • ★ Are there any fees on exchange operations?
  • Automatic exchange
  • How quickly exchange operations are performed?
  • Where do I find actual exchange rates?